Thielenhaus Microfinish | Service in Thielenhaus quality

Efficient customer support. Worldwide. 

Thielenhaus Technologies takes the term “customer service” literally, to mean service to the customer. A dedicated objective is safeguarding the highest degree of availability of those machines at our customers’ facilities, ensuring the greatest possible level of production quality and the delivery of customer-centric solutions for all machining tasks. Thanks to service locations on three continents and a holistic approach to information management, we ensure efficient customer service on a global scale.


service team

  • In the event of operational disruptions, use our email hotline This email address is being protected from spambots. You need JavaScript enabled to view it. to send us photos and files as quickly as possible. Our 24-hour telephone hotline is also at your disposal under the direct dial number +49 202 481 112

  • USThielenhaus Microfinish (TMC) also has a 24-hour service hotline.  If a customer requires service after business hours, they can call +1 248-349-9450.  By pressing the number 6, they will be transferred to our on-call service technician who is available to take a call 24 hours a day, 7 days a week.

Head of Service

Torsten Brandt
+49 202 481 169

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Replacement parts / MicroTools (US)

Jeannine Kretzschmer
+1 248 347 1615

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Replacement parts (Worldwide)

Barbare Naurath
Tel: +49 202 481 239

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In addition to typical services such as inspection, servicing, modifications and replacement parts, we also offer customers extensive training and tool deliveries and supply other operational resources such as flushing oil and filter aids.

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Our subcontracting service helps customers to deal with short-term capacity bottlenecks or increases in production. Our 24-hour hotline allows us to ensure that you are either assisted immediately or, at the very least, that your matter is dealt with in a timely manner. Our machines have been supplied with the option for remote diagnostics as standard for a number of years now. Naturally, all current remote diagnostic processes can be used, so that we are able to comply with your operational resource specifications.


Thielenhaus Technologies GmbH
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